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Christmas 2016
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Sun Dec 18, 2016 9:39 pm    Post subject: Rejected Reply with quote

Why was I not allowed onto the platform at Kidderminster station today? Last year I was allowed onto the platform at Kidderminster when the santa service was running. I think itís always been the case for years. Also, I felt I was treated discourteously and dismissively by one of the railway staff. Whom do I write my letter of complaint to?
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Sun Dec 18, 2016 9:56 pm    Post subject: Bewdley Reply with quote

Are the public, which donít buy a ticket to go on the santa train, allowed onto the platforms at Bewdley when the santa trains are running, as I wish to take photos of the trains?

Last edited by Joe2027 on Sun Dec 18, 2016 10:08 pm; edited 1 time in total
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hearn_p



Joined: 15 Nov 2003
Posts: 5657
Location: North Somerset

PostPosted: Sun Dec 18, 2016 10:05 pm    Post subject: Reply with quote

http://www.svr.co.uk/Contact-HeadOffice.aspx

Patrick
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See http://svrlive.com for news of what's happening around the railway

See http://forum.svra.org.uk/viewtopic.php?t=3628 for feedback options to the SVR
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Sun Dec 18, 2016 10:09 pm    Post subject: Reply with quote

hearn_p wrote:
http://www.svr.co.uk/Contact-HeadOffice.aspx

Patrick


Who shall I address my letter of complaint to? Does the SVR have a complaints manager?
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hearn_p



Joined: 15 Nov 2003
Posts: 5657
Location: North Somerset

PostPosted: Sun Dec 18, 2016 10:14 pm    Post subject: Reply with quote

Andrew Burton is the Heritage Support (Commercial) Manager

Patrick
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See http://svrlive.com for news of what's happening around the railway

See http://forum.svra.org.uk/viewtopic.php?t=3628 for feedback options to the SVR
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Mon Dec 19, 2016 12:06 am    Post subject: Reply with quote

hearn_p wrote:
Andrew Burton is the Heritage Support (Commercial) Manager

Patrick


OK Thanks Patrick.
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cherry_p



Joined: 17 Sep 2003
Posts: 1846
Location: Solihull

PostPosted: Mon Dec 19, 2016 9:23 am    Post subject: Re: Rejected Reply with quote

Joe2027 wrote:
Why was I not allowed onto the platform at Kidderminster station today? Last year I was allowed onto the platform at Kidderminster when the santa service was running. I think itís always been the case for years. Also, I felt I was treated discourteously and dismissively by one of the railway staff. Whom do I write my letter of complaint to?
There is certainly no justification for discourtesy, but I understand there have been some changes this year to the method of loading the Santa trains at Kidder. The method used at the Pacific Power event was [I understand] different from that used to load Santa trains in the past, and it worked well, so the idea was to use the same method this year for Santa. I don't know the details of what is done, but I can well believe that part of it is to restrict access to the platforms to ticket holders only. If this is the case, perhaps we ought to make this clear in the publicity.
As far as Bewdley is concerned, trains going to Arley don't stop there [apart from the first 2, and one lunchtime one, in each case for staff purposes], so there shouldn't be any need to restrict access here.
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KJEvans



Joined: 08 Feb 2010
Posts: 1231
Location: Kidderminster or Edinburgh

PostPosted: Mon Dec 19, 2016 12:07 pm    Post subject: Reply with quote

Since I started 5 years ago, the platform at Santa's has always ticket holder only to my knowledge. So it's more that you got lucky last year than things have changed for this year.
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Kieren, Kidderminster Station Staff and TTI

GWR=Gresley Was Right...to learn from the Great Western
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Robin



Joined: 07 Apr 2014
Posts: 285
Location: Stourbridge

PostPosted: Mon Dec 19, 2016 6:21 pm    Post subject: Re: Rejected Reply with quote

cherry_p wrote:
There is certainly no justification for discourtesy, but I understand there have been some changes this year to the method of loading the Santa trains at Kidder. The method used at the Pacific Power event was [I understand] different from that used to load Santa trains in the past, and it worked well, so the idea was to use the same method this year for Santa. I don't know the details of what is done, but I can well believe that part of it is to restrict access to the platforms to ticket holders only. If this is the case, perhaps we ought to make this clear in the publicity.
As far as Bewdley is concerned, trains going to Arley don't stop there [apart from the first 2, and one lunchtime one, in each case for staff purposes], so there shouldn't be any need to restrict access here.

Presumably Kidderminster visitors could photograph from the area at the far end of the car park - if so perhaps staff could suggest that as an alternative?

Bewdley was certainly accessible on the first Sunday when I dropped in for a coffee and a warm up after a couple of hours at the Rifle Range.
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Tue Dec 20, 2016 12:44 am    Post subject: Reply with quote

KJEvans wrote:
Since I started 5 years ago, the platform at Santa's has always ticket holder only to my knowledge. So it's more that you got lucky last year than things have changed for this year.



It's soured my feelings for the SVR, and next year and the following Christmases I will be going to the GCR at Loughborough. I can pay a small fee for a platform ticket. Also, I've got the sheds and the pathway beside the tracks leading from Loughborough stn down to the sheds. I feel I am wanted at the GCR and not an inconvenience and nuisance which I feel like at SVR Kidderminster with the santa trains or any major event.
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Joe2027



Joined: 22 Jun 2007
Posts: 684
Location: Wednesfield

PostPosted: Tue Dec 20, 2016 1:14 am    Post subject: Re: Rejected Reply with quote

Robin wrote:
cherry_p wrote:
There is certainly no justification for discourtesy, but I understand there have been some changes this year to the method of loading the Santa trains at Kidder. The method used at the Pacific Power event was [I understand] different from that used to load Santa trains in the past, and it worked well, so the idea was to use the same method this year for Santa. I don't know the details of what is done, but I can well believe that part of it is to restrict access to the platforms to ticket holders only. If this is the case, perhaps we ought to make this clear in the publicity.
As far as Bewdley is concerned, trains going to Arley don't stop there [apart from the first 2, and one lunchtime one, in each case for staff purposes], so there shouldn't be any need to restrict access here.

Presumably Kidderminster visitors could photograph from the area at the far end of the car park - if so perhaps staff could suggest that as an alternative?

Bewdley was certainly accessible on the first Sunday when I dropped in for a coffee and a warm up after a couple of hours at the Rifle Range.


Iíve been to the GCR at Loughborough and the ELR at Bury, and both preserved railways allowed the general public to go onto their main stations for a small fee when a major event is on. I went to ELR at Bury on the 10th December and the booking office clerk said there was no platform ticket, but I could give a small donation, so I gave £5. The booking office clerk gave me a ticket that I could show for inspection on the platform. At both GCR Loughborough and at ELR Bury are crowded as expected with the santa trains.

Perhaps the SVR could be more friendly to non fare paying passengers, let alone a SVR member, to go onto Kidderminster platforms when major events are on.
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