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Communications Committee
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hearn_p



Joined: 15 Nov 2003
Posts: 5574
Location: North Somerset

PostPosted: Thu Jan 26, 2017 6:10 pm    Post subject: Reply with quote

Thanks

Not really, I was just continuing the discussion by highlighting that in this case members got it before any press coverage (although a day after it appeared on FB).

Generally, unless there's an important announcement, I'm not cross-posting each announcement from SVRLive on this forum. The complaint previously was that information was in social media (to which not everyone chooses to access) or in NBIs. As it is now on SVRLive people can access it directly.

It can be added to that thread if people wish to do so.

Regards

Patrick
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See http://forum.svra.org.uk/viewtopic.php?t=3628 for feedback options to the SVR
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Thu Jan 26, 2017 11:22 pm    Post subject: Reply with quote

There's a news item about this on the website -- http://www.svr.co.uk/NewsItem.aspx?a=769

What's On Readers Awards Finalist
Last year, you voted in your thousands for the What's On Readers Awards 2017, and we're thrilled to announce the Severn Valley Railway is a finalist in two categories!

We are finalists for:

Best Visitor Attraction, Shropshire
Best Visitor Attraction, Worcestershire

Following the visit of Flying Scotsman to the launch of the Bridgnorth Share Offer, 2016 was a HUGE year for us, and to win this would be the icing on the cake.

Can you help us win and spread the word?! Follow the link below to register your vote, it would mean a great deal...
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jackson_p



Joined: 02 Jul 2003
Posts: 347
Location: The Midlands, England

PostPosted: Fri Jan 27, 2017 9:12 am    Post subject: Reply with quote

cherry_p wrote:
There's a news item about this on the website -- http://www.svr.co.uk/NewsItem.aspx?a=769

What's On Readers Awards Finalist
Last year, you voted in your thousands for the What's On Readers Awards 2017, and we're thrilled to announce the Severn Valley Railway is a finalist in two categories!

We are finalists for:

Best Visitor Attraction, Shropshire
Best Visitor Attraction, Worcestershire

Following the visit of Flying Scotsman to the launch of the Bridgnorth Share Offer, 2016 was a HUGE year for us, and to win this would be the icing on the cake.

Can you help us win and spread the word?! Follow the link below to register your vote, it would mean a great deal...
Pete, May I suggest this response sits better within the 'Reades Award' topic. http://forum.svra.org.uk/viewtopic.php?t=3586

Perhaps we should clarify the purpose of the Comms Committee topic? Without some guidelines it may grow to an unmanagable size and it could be difficult to find/follow the various discussion points?
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Paul J.
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Fri Jan 27, 2017 1:01 pm    Post subject: Reply with quote

jackson_p wrote:
cherry_p wrote:
There's a news item about this on the website -- http://www.svr.co.uk/NewsItem.aspx?a=769
Pete, May I suggest this response sits better within the 'Reades Award' topic. http://forum.svra.org.uk/viewtopic.php?t=3586

Perhaps we should clarify the purpose of the Comms Committee topic? Without some guidelines it may grow to an unmanagable size and it could be difficult to find/follow the various discussion points?
Possibly! I put this here mainly to point out that [contrary to what some people were implying] there WAS an item on this subject on the website.
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hearn_p



Joined: 15 Nov 2003
Posts: 5574
Location: North Somerset

PostPosted: Mon Jan 30, 2017 12:50 am    Post subject: Reply with quote

cherry_p wrote:
Possibly! I put this here mainly to point out that [contrary to what some people were implying] there WAS an item on this subject on the website.


Me? Apologies if I inadvertently implied that.

Patrick
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terry-moore



Joined: 22 Oct 2004
Posts: 256
Location: HEYWOOD, LANCS

PostPosted: Wed Feb 08, 2017 8:15 pm    Post subject: Reply with quote

One of the remits of the committee is "why do members not renew?" This same question was the subject of an article in Severn Valley News number 86, winter 1987. For about 18 months people who had not renewed were contacted and the reasons given were as follows.

Reconsidered and renewed 41%
Unemployment/Financial. 26%
Age/Moved away 14%
Other Interests/Railways. 6%
Other/Personal 13%

I would imagine that if the same exercise was carried out again, it would come out the same way.
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Last edited by terry-moore on Thu Feb 09, 2017 12:15 am; edited 1 time in total
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Wed Feb 08, 2017 11:00 pm    Post subject: Reply with quote

terry-moore wrote:

Why do we not make it a lot easier to become a member?
At the North Yorkshire Moors Railway you can purchase and renew a membership online.
At the Worth Valley Railway, you can purchase a membership and get a temporary membership card via the shop at Haworth. You can also renew your membership in the same way.
At the Severn Vallet Railway you have to download a membership form, fill it in and post it off together with your payment or you have to contact the membership secretary, but only between certain hours.

Once again we seem to be dragging our feet when it comes to using technology. We are by far the best Heritage Railway in the country. Patrick has done a fantastic job improving communications during the last 12 months.Lets get a can do attitude to online sales and membership.


Why don't you try looking on the website???

Go to "Support Us" -- "become a member", and it's all there showing how to join online. or go direct to http://www.svr.co.uk/Become-A-Member.aspx
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terry-moore



Joined: 22 Oct 2004
Posts: 256
Location: HEYWOOD, LANCS

PostPosted: Thu Feb 09, 2017 12:05 am    Post subject: Reply with quote

You are quite right Mr Cherry and I am absolutely wrong. What's the use of having a website when it's users don't read it properly. Lol

I have edited the rubbish out of my posting. Embarassed Embarassed Embarassed
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bowell_d



Joined: 22 Sep 2004
Posts: 186

PostPosted: Thu Feb 09, 2017 12:57 pm    Post subject: Reply with quote

cherry_p wrote:
Why don't you try looking on the website???

Go to "Support Us" -- "become a member", and it's all there showing how to join online. or go direct to http://www.svr.co.uk/Become-A-Member.aspx

One thing missing here. The page specifies the age range for Junior members, but does not state at what age Senior membership becomes available.

DaveB
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Thu Feb 09, 2017 6:52 pm    Post subject: Reply with quote

bowell_d wrote:
cherry_p wrote:
Why don't you try looking on the website???

Go to "Support Us" -- "become a member", and it's all there showing how to join online. or go direct to http://www.svr.co.uk/Become-A-Member.aspx

One thing missing here. The page specifies the age range for Junior members, but does not state at what age Senior membership becomes available.

DaveB
The rule for qualifying for Senior tickets is "On the SVR, Senior Citizen rate is for age 60 and over for both men and women, regardless of their employment or pension situation."
So presumably this applies to membership too, but it needs stating explicitly. I'll check up on this one, and get it clarified.
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Danny252



Joined: 01 Oct 2009
Posts: 1134

PostPosted: Thu Feb 09, 2017 7:51 pm    Post subject: Reply with quote

If doing so, it might be worth clarifying conditions for Family memberships. Whilst again the normal ticket rules could apply in this case too, that would mean that 2a+1c would be excluded, and there'd no other option for a (very eager!) child under 14 other than a full membership or student membership.
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Thu Feb 09, 2017 8:40 pm    Post subject: Reply with quote

Danny252 wrote:
If doing so, it might be worth clarifying conditions for Family memberships. Whilst again the normal ticket rules could apply in this case too, that would mean that 2a+1c would be excluded, and there'd no other option for a (very eager!) child under 14 other than a full membership or student membership.
yes -- I've pointed this one out too; a bit of an anomaly that Family Membership includes kids under 14, but a 14-year old still qualifies for a child fare!
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cherry_p



Joined: 17 Sep 2003
Posts: 1828
Location: Solihull

PostPosted: Fri Feb 10, 2017 11:19 am    Post subject: Reply with quote

Website page now shows the Senior Membership age: Senior (60+)

We're trying to get clarifiation on the rules for Family Membership; would make sense to bring the age of children in Family Membership in line with the child age for normal fares [4-15 inclusive].
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bowell_d



Joined: 22 Sep 2004
Posts: 186

PostPosted: Fri Feb 10, 2017 12:47 pm    Post subject: Reply with quote

cherry_p wrote:
Website page now shows the Senior Membership age: Senior (60+)

Thanks for getting that clarified. It does get a bit confusing - on some railways it's 60+, on others it's 65+, and I know of one line where for tickets it's 60+, but for membership it's 65+. You can probably tell that I've got to that age where it does make a difference!!

DaveB
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